Repair Shop Solutions adds video walkarounds to digital vehicle inspections

Repair Shop Solutions has launched Overview Video, a new feature for its DVI software that lets independent auto repair shops attach a full vehicle walkaround video to inspection reports. The tool is available now at no extra cost and is designed to give customers a clearer, more personal explanation of vehicle condition.

Why it matters: - The new feature lets repair shops replace a static vehicle photo with a live video explanation, which can make inspection findings easier for customers to understand. - Repair Shop Solutions is targeting independent auto repair shops that want to communicate vehicle issues without requiring customers to come to the shop. - The feature is available at no additional cost to RSS DVI customers, which lowers the barrier to adoption.

What happened: - Repair Shop Solutions announced Overview Video on September 25, 2026. - The feature lets shops attach a full video walkaround directly to a customer's digital vehicle inspection report. - A technician or service advisor can record the walkaround, explain what was found, and upload it in place of the standard vehicle photo. - The feature is available now to all RSS DVI customers.

The details: - Once enabled in shop settings, every inspection checklist gets a dedicated Overview Video category. - Each video is tied to a specific visit, so returning customers receive a fresh explanation with each inspection. - The system accepts video files up to 1GB. - Repair Shop Solutions provides guidance on devices, browsers and internet connections to help uploads work reliably. - The company also provides a recommended script to help advisors keep videos clear, professional and on message. - The feature is built to work on modern phones, tablets and computers. - Scott Osborn, founder of Repair Shop Solutions and an ASE Master Technician with more than 50 years in the automotive industry, said customers trust what they can see and hear from a real person more than a bullet list. - Osborn said the video walkaround gives customers that experience without anyone leaving the shop floor.

Between the lines: - The update pushes DVI reports closer to a face-to-face service conversation, which could help shops build trust and improve approval rates for recommended work. - The focus on upload reliability and a suggested script suggests Repair Shop Solutions expects shops to use the feature in everyday operations, not just as a novelty. - The one-video-per-visit design reduces the chance that customers rely on outdated explanations from a prior service visit.

What's next: - Independent shops using RSS DVI can start using Overview Video immediately. - Repair Shop Solutions appears to be positioning video as a standard part of inspection communication, not an optional add-on. - The company says its web-based digital vehicle inspection software has been available since 2011, and that independent shops across North America use its DVI software, desktop texting and RSS Insights analytics platform. - More information is available at Repair Shop Solutions.