Emotive Software to unveil AI calling add-on at NIADA 2026

Emotive Software will debut Integrated Calling at NIADA Convention & Expo 2026 in Fort Worth, adding AI-powered call recording, transcription, and summaries inside its platform for dealers and finance companies. The feature is designed to speed documentation, support coaching and compliance, and reduce manual note-taking.

Why it matters: - Integrated Calling is built to turn phone calls into searchable records inside the Emotive platform, which can reduce manual data entry and save time for dealer and finance teams. - The feature is designed to improve documentation, coaching, audit support, and compliance across sales, collections, and legal workflows.

What happened: - Emotive Software announced the upcoming release of Integrated Calling, an AI-driven add-on for its platform for automotive dealers and finance companies. - Emotive will demonstrate the feature at booth #227 during the NIADA Convention & Expo 2026 in Fort Worth. - Integrated Calling is available as an add-on subscription for Emotive customers.

The details: - Users can make, record, transcribe, and summarize calls directly from their Emotive screens. - Calls made through the feature are automatically saved to contact history. - The system generates a searchable transcript and an AI summary of key points, action items, and customer tone within minutes. - The feature is designed to help teams document customer interactions without handwritten notes, speed keys, or manual data entry. - The solution supports multiple departments, including sales, collections, compliance, and legal. - Sales leaders can review recordings and summaries for coaching opportunities. - Collection managers can use transcripts and summaries for performance improvement, audit support, and consistent documentation. - Compliance and legal teams can access a clear record of customer conversations when needed. - A demonstration shows calls connected with one click, then saved, transcribed, and summarized by MO, Emotive’s AI assistant. - The summary includes notes, key points, action items, and customer tone. - Emotive says the feature works automatically inside users’ everyday workflow and does not rely on fast keys or extra steps. - Dealers and finance leaders can also watch a brief video demonstration on YouTube or schedule a personalized demo at Emotive Software.

Between the lines: - The launch extends Emotive’s pitch as a unified operating platform by moving call documentation into the same system used for dealer operations. - The focus on recordings, transcripts, and summaries suggests Emotive is targeting both productivity gains and stronger traceability for sensitive customer interactions. - Centralizing calls inside the platform could help reduce information gaps that often appear when teams keep notes in separate systems or on paper.

What's next: - Emotive will show the feature at NIADA 2026 and use the event to drive demos and customer interest. - Dealers and finance companies interested in the add-on can request a demo or view the company’s video overview online. - Emotive is expected to roll out the feature as a subscription add-on for existing customers.